Susan Wilson Photography • delivery policy & turnaround time

This method of delivery
was enacted by
professional models;
do not attempt it at home.

TURNAROUND TIME:
Our standard turnaround time is 7-10 days. (Longer time required for large orders, orders where retouching is involved, and orders made during the winter holiday season, when most pro photographers and labs are flat out!) In general, if we receive an order on a Monday, we will have that image ready for pickup or mailing the following Monday. Orders made midweek may take longer.

RUSH ORDERS:
Many orders, from black and white custom prints to digital files, can be rush ordered at local pro labs within 48-72 hours. Cost for each item is 100% extra (i.e. a $40 black and white 8x10 is $80; a $75 hi res digital file burned to a CD would cost $150). Rush orders must be prepaid or paid upon pickup. No exceptions.

BLACKOUT DATES:
Three or four times a year, Susan is out of the country and cannot maintain her regular production schedule. All such leaves will be posted here. Orders made during this period will be accepted and logged in by Susan's assistant, but will require two weeks production time. Please plan your orders accordingly.

NEXT BLACKOUT DATES:
Dec. 22-28, 2005, January 1-6, 2006, and February 23-March 13, 2006.

PAYMENT METHODS:
We happily accept cash, checks, and money orders, made out to SUSAN WILSON (the name of our sole proprietorship). We do not accept credit cards, except for the cost of FedEx shipping, billed directly to FedEx (see below).

METHODS OF IMAGE RETRIEVAL:

1. MONDAY PICKUPS - Every Monday afternoon from 1:00-5:00 p.m. we hold open office hours, and encourage clients to stop by to pick up orders, discuss shoots, and go over image ideas. Our preference is that all orders are picked up in person at this time.

2. DROP BOX - If you cannot make the Monday pickup, we can arrange a drop box outside the studio for you to pick up orders on specified days or nights. For security reasons, we will not leave any item in the drop box for over 48 hours.

3. FIRST CLASS MAIL - If you wish your images or paperwork mailed, we will send your items first class mail. How long your package takes to arrive - be it one day or one week - is up to the USPS. We DO NOT RECOMMEND this method for orders valued at more than $100, since these packets are not insured (see Fed Ex option below). Standard small orders cost $4.00 to mail; larger packets may cost a few dollars more.

4. FED EX - If you have ordered a costly item, or want a package delivered to you overnight, we will send the package via Federal Express, and insure it for an appropriate amount. To FedEx your package, we require the following: complete name (individual and/or company), street mailing address (no PO boxes), city, state and zip, plus phone number. Provide us with your FedEx billing number, or that of a third party. If that is not possible, provide us with a current credit card (type, name on card, number, expiration date). FedEx packets generally cost $20-35, depending on size of package and insurance amount.

5. INTERNATIONAL ORDERS - Because of the numerous forms required and the hoops that must be jumped for us to FedEx a package abroad, we will not send any FedEx package to a foreign country for print orders less than $1000. If your order is smaller than that and you must have it sent abroad, have a friend pick it up and FedEx it to you (that is a far simpler process than a package addressed from a registered business).

6. ELECTRONIC TRANSFER - because of copyright issues, image integrity issues, and because we do not own the sophisticated and expensive software that can send hi resolution files, this service is not currently available. Ask again in 2006!